Training and support

UPL offers training and support for the e-learning systems available at Umeå university to both staff and students.

This page contains information about our training, user guides and contact information to our support.

Kaffe och jobb.

Photo:

Utbildningar

UPL offers a wide variety of workshops for e-learning aimed at the teaching staff. Click the link below to read more about the workshops and to register your participation.

UPL's workshops for e-learning.

E-café - drop in

Visit us in Zoom and ask questions and get help in our e-learning systems (Canvas, Mentimeter, Umu Play and Zoom). The E-café is open Tuesdays to Fridays between 10-12.

Link to E-café in Zoom

User forum in Teams

We offer a user forum in Teams for our e-learning systems. The forum is open for everyone to participate in and the forum focuses on the e-learning systems for example Canvas, Zoom and Mentimeter. Most of the information is in Swedish but you can ask questions in English as well.

Go to the user forum for e-learning

Visits to departments

UPL can visit departments to introduce and inform about the e-learning systems. Your department can also book a workshop based on your needs in, for example, Cambro, Moodle, Zoom or UmU Play. The only requirement is that you are five persons or more attending. The workshop can be held in Swedish or English.

Self help - manuals and guides

At the page Manual you will find manuals and guides for the e-learning systems. Some manuals are only available in Swedish. Write what you want to know more about in the search field.

Do you think that a guide or manual is missing? Please create a request to the support function. (Contact to the support below.)

The Manual page

Contact the support

The support is staffed workdays during office hours and you can reach the support through a request form. Make a request if you want to report a malfunction or if you have questions about our e-learning systems.

Create a request (form)

Operating information

Do you want to receive the latest information about disturbances in the operation and planned updates of the e-learning systems? Subscribe to Operating information.

Operating information (in Swedish)

Systems for e-learning

The systems for e-learning that we maintain and develop at Umeå university are:

Canvas

Zoom

Umu Play

Inspera (e-examination)

Ouriginal (previously Urkund)

Mentimeter

Contact

Do you have any questions or concerns about support or training for e-learning systems?

Do you want to book a visit or a workshop for your department or unit?

Contact Karl Idberger, Deputy Director at UPL.

Hanna Karlsson
8/15/2022