Get started with telephony in Teams

Here you will find information and instructions that describe how to get started with telephony in Teams.

Make sure that you: 

  • have access to Teams, via the app on your computer or via your browser
  • have enabled multi-factor authentication MFA

We also recommend that you update to the Microsoft 365 version of the office suite. You can download it via Software center (PC), Self Service (Mac) or by following the instruction below.

Download and install Microsoft 365, Manual

How to make a call in Teams

Short video about how to call in Teams, where to find call settings and how to refer calls when you don't want to be available. Turn on subtitles by clicking the cc button.

Dial pad in the Calls tab



When your telephony has been moved, incoming calls go directly to Teams.

It can take up to four hours before you see the dial pad in Teams. If the dial pad is not visible after this time, try restarting the computer. If it still doesn't work and the dial pad doesn't appear - contact Servicedesk.

Elin Sköld