Support in threatening situations and crises

Umeå University must be a safe and secure workplace for employees. Regardless of our working environment, sometimes unwanted and unexpected events happen. It could be that you or someone close to you is exposed to threats or violence, that a crisis occurs or that a colleague or other close person passes away.

If something has happened that you want to report or bring to the university's attention, you will find more information on the If something happens pages.

Threats, violence and dealing with strong emotions

Sometimes situations may arise when you may have to deal with a person who shows strong emotions. In order to handle the situation at once and not escalate the situation, it is good to be prepared.

In the training video below, we go through how you can handle situations that can be perceived as threatening through a conscious presence and a low-affective approach.

Click CC for subtitles in English.



A crisis is an unwanted event and situation that cannot be handled or resolved by using the procedures and experience we already have. Some types of unwanted events that can result in crises are violence, accidents, sabotage, misconduct and maladministration, as well as ethical and moral crimes.

The University has a special crisis organisation that provides support to departments, offices and equivalent if their resources are insufficient or if the crisis affects the University as a whole. Each department, office or equivalent must be prepared to cope with minor crises that may arise, such as death among their staff or students.

If you experience or hear of something that could be considered a crisis, you can contact the Crisis Management Team at the University.

Do you want to know more about the crisis organisation, or to see examples of possible crisis situations? Learn more on the webpage Crisis management.

Threats and violence

Unfortunately, situations involving violence or threats can occur at our workplace. It is therefore important that we are all prepared and that we know how to react to and deal with a threatening situation in the best possible way.

If you find yourself or see someone else in a threatening or violent situation, you must inform your manager immediately! If there is immediate danger to life and health, you or a colleague who is nearby must immediately call 112.


If a crisis should arise through the death of a student or employee, support can be obtained through our occupational health care service, Feelgood.

For major accidents or disasters that may involve death, the University's crisis organisation will also be involved. You can read more about this on the webpage Crisis management.

Hate crime, threat and violence

If you have been a victim of hate, threat or violence, you can get support.

Occupational health Service

Occupational health service

Book an appointment through the occupational health service reception.

Phone: +46 (0)10-810 92 10

Address: Östra Strandgatan 24, close to Umeå Arts Campus


Website: Feelgood Umeå

Cancel or reschedule appointment

Remember to cancel or reschedule your appointment 24 hours in advance. If you cancel or reschedule later, Umeå University will be charged for your appointment anyway.

The University's crisis management team

 +46 90-768 97 00

Therese Holmgren