Reporting a problem on premises

    Who you should contact to report a problem with premises depends on what the fault is and in which building it has occurred.

    Problems concerning

    • heating
    • ventilation
    • lighting (not special workplace lighting or the replacement of bulbs or fluorescent tubes)
    • water and sewage
    • refuse collection from recycling rooms
    • external or internal maintenance
    • snow clearance and gritting

    should be reported to the property owner, Akademiska Hus. 

    Make a maintenance request to Akademiska Hus.

    In case of emergency, you can call +46 (0)10-557 24 00.

    This applies to most buildings on campus. If the fault has occurred in a building on Umeå Arts Campus or on Västerbotten County Council premises, the problem should instead be reported using these contact details:

    Reporting a problem on Umeå Arts Campus or Knowledge Building premises

    Reporting a problem on Västerbotten County Council premises

    Card readers, locks or keys

    Problem with card readers, locks or keys should be reported to the Campus Services Office in your building (select building under unit). 

    KBC Building, Technology Building, Physics Building, UB and UCCB have their own service offices where you report problems with card readers, locks or keys.

    Report other problems to Infocenter

    All problems other than those listed further up on this page can be reported to Infocenter.

    Contact infocenter

    Tel: +46 90-786 50 00
    Contact form


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    8/8/2023